Thurrock services on the M25 have been rated by users as the worst in England, in a survey of motorway service stations.
It came bottom after receiving a lowly satisfaction rating of 68%; Toddington Southbound (M1) was second worst with a score of 72%. Both are operated by Moto and have undergone major redevelopment works that have caused disruption.
The results were revealed by the independent watchdog Transport Focus,which questioned 9,600 drivers on food and drink, toilets and staff friendliness at 111 sites in England.
For the second year, visitors reported a generally positive experience – with 92% saying they were happy with their visit, although this was lower (88%) for those who drive for a living.
However, nearly one-third felt they had been ripped off by overpriced food and drink.
The best stopping-off point in England, according to the report, is Norton Canes on the M6 toll road. The service area, owned by Roadchef, received a glowing 100% rating by drivers.
“As the summer holiday getaway gets into full swing it’s good to see motorway services customers feel they get a good experience,” said Anthony Smith, the chief executive of Transport Focus.
For more read the full of article at The Guardian
